What happened to “Please,” “Thank you,” and all the other amenities? So many of them are missing from today’s customer service programs and yet … how easy it is to be polite and concerned. How many times have you been disconnected, treated rudely or been given the wrong information? Allen Consulting understands customer service and can train your people to be customer friendly, what words are powerful/what words are weak? Are your CSR folks LISTENING to what the other person is saying? And, do they know how to be humble (remember the customer is always right AND they pay the bills!).